Whether needed to be a meeting facilitator, a guide for planning and succession, or a coach for eliminating hostility and harassment in the workplace, Zelma’s quiet and non-threatening approach can accomplish the task. At the end of an intense problem solving session, one participant commented, “Dr. Z tactfully surfaced the issue that all of us knew was a barrier, but were reluctant to confront. Because of her, we left with a solution, not another avoidance–and she did it without making anyone uncomfortable.”